Terms of service

Terms of Service

Last Updated: 13 September 2026

Welcome to Khili Khili. These Terms of Service govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to be bound by these terms.

1. About Khili Khili

Khili Khili is an online fashion store offering stitched and unstitched suits and related fashion products.

Throughout these Terms, the words "Khili Khili", "we", "us", and "our" refer to Khili Khili, while "you" and "your" refer to the customer or user of our website.

2. Use of Our Website

By using our website, you agree that:

You will provide accurate and complete information when placing an order or creating an account.
You will use the website only for lawful purposes.
You will not attempt to interfere with, damage, or gain unauthorized access to the website or its systems.
You will not use our website or content for fraudulent, abusive, or unauthorized purposes.

We reserve the right to restrict or terminate access to our website where we reasonably believe these terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, prices, sizes, and other information displayed on our website are accurate.

However:

Actual colours may vary slightly depending on lighting, photography, device, monitor, or screen settings.
Minor variations in fabric, embroidery, print, embellishments, or finishing may occur, particularly with products that involve handcrafted or textile processes.
Product availability may change without prior notice.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information whenever necessary.

4. Prices

All product prices displayed on the website are in Indian Rupees (₹) unless otherwise stated.

Prices are subject to change without prior notice.

Any applicable taxes, shipping charges, COD charges, discounts, or other charges will be displayed during the applicable stage of checkout.

5. Orders

Placing an order on our website constitutes a request to purchase the selected product(s).

After placing an order, you may receive an order confirmation by email, message, or other available communication method.

An order is subject to acceptance and product availability.

We reserve the right to cancel or refuse an order in circumstances including, but not limited to:

Product unavailability.
Pricing or listing errors.
Incorrect product information.
Suspected fraudulent or unauthorized transactions.
Inability to deliver to the provided address.
Other circumstances beyond our reasonable control.

If we cancel an order for which payment has already been received, the applicable amount will be refunded through the appropriate payment method.

6. Payment

We accept payment methods made available through the payment options displayed on our website.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We are not responsible for delays or failures caused by payment gateways, banks, financial institutions, or other third-party payment providers.

7. Cash on Delivery

Where Cash on Delivery (COD) is available, additional COD charges may apply as displayed at checkout.

We reserve the right to contact you to verify a COD order before dispatch.

Repeated refusal, cancellation, or non-acceptance of COD orders may result in restrictions on future COD orders.

8. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timelines displayed on our website.

Delivery timelines are estimates and may be affected by:

Courier delays.
Weather conditions.
Public holidays.
Incorrect or incomplete address information.
Operational disruptions.
Events beyond our reasonable control.

Once an order has been handed over to the courier, delivery is subject to the courier's operations and serviceable areas.

Customers are responsible for providing an accurate and complete delivery address and contact details.

9. Returns, Replacements and Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

In particular, return requests must generally be raised within 5 days of delivery, and a complete, uninterrupted unboxing video is mandatory for claims relating to damage, defects, incorrect products, missing items, or similar delivery-related issues.

Products must be unused, unworn, unwashed, unaltered, and in their original condition with applicable tags, packaging, and accessories intact.

Please refer to our Return & Refund Policy for complete details.

10. Intellectual Property

All content on the Khili Khili website, including but not limited to:

Logos and brand names
Product photographs
Videos
Graphics
Designs
Text and descriptions
Website layout
Other original content

is owned by or licensed to Khili Khili unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our content without our prior written permission.

11. User-Submitted Content

If you submit reviews, photographs, videos, comments, or other content to us or through our website, you confirm that you have the necessary rights to submit that content.

By submitting such content, you grant Khili Khili permission to use, reproduce, display, and publish the content for legitimate business, marketing, promotional, or website purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, offensive, misleading, abusive, or otherwise inappropriate.

12. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics services, social-media integrations, and other service providers.

Your use of certain third-party services may also be subject to their respective terms and policies.

Khili Khili is not responsible for the independent actions, policies, or failures of third-party service providers.

13. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

Available without interruption.
Free from errors.
Free from technical issues.
Completely secure from all possible threats.

We may temporarily suspend or modify the website for maintenance, upgrades, security, or other operational reasons.

14. Limitation of Liability

To the extent permitted by applicable law, Khili Khili will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

15. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect information provided by customers.

16. Changes to These Terms

We may update or modify these Terms of Service from time to time.

Any updated version will be posted on this page with the revised "Last Updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated terms, subject to applicable law.

17. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the competent courts in India, subject to applicable law.