Refund policy

Return & Refund Policy

Last Updated: 13 September 2026

At Khili Khili, we carefully inspect and pack every order before dispatch. However, if you receive a damaged, defective, incorrect, or incomplete product, we are happy to assist you with a return or replacement, subject to the terms below.

1. Return Period

Return requests must be raised within 5 days from the date of delivery.

Any return request raised after 5 days from delivery may not be accepted.

2. Unboxing Video Is Mandatory

For any claim related to a damaged, defective, incorrect, missing, or incomplete product, a complete unboxing video is mandatory.

The video must:

Be recorded continuously from the time the package is opened.
Clearly show the outer packaging and shipping label/AWB before opening.
Clearly show the product and the issue after opening.
Be unedited and uninterrupted.

Claims without a valid unboxing video may not be accepted.

We strongly recommend recording the complete unboxing of every order before removing tags, packaging, or using the product.

3. Product Condition

To be eligible for a return, the product must:

Be unused and unworn.
Be in its original condition.
Have all original tags, labels and packaging intact.
Not have any stains, makeup marks, perfume/odour, damage, washing, ironing, alteration, or other signs of use.
Include all accessories/items originally supplied with the product.

Products that have been used, worn, washed, altered, damaged, or otherwise not maintained in their original condition will not be eligible for return.

4. Eligible Reasons for Return

A return or replacement may be considered if:

The product was received damaged.
The product is defective.
The wrong product was received.
An item/component is missing from the order.
The product received substantially differs from the product ordered.

All claims are subject to verification by our team.

5. Non-Returnable Situations

Returns may not be accepted for:

Products that have been used or worn.
Products without the required unboxing video for delivery-related claims.
Requests made after 5 days from delivery.
Products that have been washed, altered, stained, damaged, or otherwise used.
Products returned without original tags, labels, packaging, or accessories.
Minor colour variations caused by lighting, photography, or individual screen settings.
Change of mind, unless specifically stated as eligible for return on the product page.

6. How to Request a Return

To request a return, please email us at:

khilikhilibydipti@gmail.com

The request must be sent within 5 days of delivery.

Please include:

Order ID
Name and contact number used for the order
Reason for the return
Clear photographs of the product
Complete, uninterrupted unboxing video

Our team will review the request and inform you whether the return/replacement is approved.

7. Return Approval & Pickup

Once your return request is approved, we will provide instructions for returning the product.

The product must be securely packed in its original condition to prevent damage during transit.

If a return pickup is arranged by Khili Khili, please ensure that the package is ready for collection as instructed.

8. Refunds

Once the returned product is received and inspected, the refund will be processed if the product meets the return conditions.

For eligible prepaid orders, refunds will generally be made to the original payment method.

For eligible COD orders, we may request the necessary bank/UPI details to process the refund.

Any non-refundable shipping, COD, or other applicable charges, where applicable, may be deducted from the refundable amount.

9. Exchanges / Replacements

Where applicable, Khili Khili may offer a replacement or exchange instead of a refund, depending on product availability and the nature of the issue.

If the same product is unavailable, we may provide an alternative resolution or refund, as applicable.

10. Important Note

Please do not discard the original packaging until you have checked the product and confirmed that everything is in order.

A complete, uninterrupted unboxing video is mandatory for damage, defect, wrong-product, missing-item, or similar delivery-related claims.

Khili Khili reserves the right to reject a return or refund request if the above conditions are not met or if the product is found to have been used, worn, altered, or damaged after delivery.