Shipping policy

hipping Policy

Last Updated: 13 September 2026

At Khili Khili, we aim to process and deliver every order safely and efficiently. Please read the following shipping information before placing your order.

1. Order Processing

Orders are generally processed and dispatched within 1–3 business days after the order is confirmed.

Orders placed on Sundays or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive the available shipping/tracking details through the contact information provided while placing the order.

2. Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier serviceability.

Delivery timelines are estimates and may vary due to:

Location and courier serviceability
Weather conditions
Public holidays
High-volume sale periods
Courier delays
Incorrect or incomplete address/contact information
Circumstances beyond our reasonable control

We request customers to consider the estimated delivery timeline before placing an order.

3. Shipping Charges

Applicable shipping charges will be displayed at checkout based on the order value, delivery location, and selected payment method.

Any applicable shipping or COD charges will be clearly communicated during checkout before the order is placed.

4. Cash on Delivery (COD)

COD may be available for eligible locations and orders.

An additional COD charge may apply, as displayed at checkout.

Khili Khili may contact the customer to verify a COD order before dispatch.

Please ensure that someone is available at the provided address to receive the shipment.

Repeated refusal or non-acceptance of COD orders may affect eligibility for COD on future orders.

5. Free Shipping

Where a free-shipping offer is available, the applicable eligibility criteria will be displayed on the website or at checkout.

Free shipping offers may be changed, withdrawn, or modified without prior notice.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, PIN code, name, and contact number while placing the order.

Khili Khili will not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate information provided by the customer.

If you identify an error in your shipping address after placing an order, please contact us as soon as possible at:

khilikhilibydipti@gmail.com

We will try to assist you; however, we cannot guarantee that the address can be changed once the order has been processed or dispatched.

7. Tracking Your Order

Once your order has been dispatched, tracking information will be shared with you through the available communication channel.

You can use the tracking information to check the status of your shipment.

Please note that tracking updates are provided by the courier and may sometimes take time to reflect.

8. Delayed Delivery

While we aim to deliver orders within the estimated timeframe, delays can occasionally occur due to courier operations or circumstances beyond our control.

If your shipment appears significantly delayed, please contact us at khilikhilibydipti@gmail.com with your Order ID so that we can assist you in checking the shipment status.

9. Failed Delivery / Returned Shipments

If a shipment is returned to us because of:

Incorrect or incomplete address
Customer being unavailable to receive the shipment
Refusal to accept the shipment
Repeated failed delivery attempts
Incorrect contact details
Any other reason attributable to the customer

additional shipping charges may apply if the customer requests re-shipment.

For COD orders that are refused or returned without a valid reason, Khili Khili may restrict COD availability for future orders.

10. Damaged Package at Delivery

If the package appears visibly damaged, opened, tampered with, or otherwise compromised at the time of delivery, please take photographs/videos of the package and contact us immediately.

For any claim regarding a damaged, defective, incorrect, or incomplete product, please refer to our Return & Refund Policy.

A complete, uninterrupted unboxing video is mandatory for such claims.

11. International Shipping

At present, Khili Khili primarily ships within India.

International shipping, where available, may be subject to additional shipping charges, customs duties, taxes, and other applicable charges payable by the customer.